HCS error (error code: 031011)

Cause

Occurs if communication is not possible between the print head and the Main Board Assy.

Suspected cause
  • Printhead failure
  • Head FFC damaged
  • Main Board Assy failure
Troubleshooting
Step Check and measure Yes No
1

Check the head FFC state
Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)

Replace the following parts in sequence.

  • Print Head
  • Main Board Assy

(If the trouble is not resolved after replacing the parts shown above, also replace the head FFC. If the trouble is still not resolved, Contact the Epson Service Support department.)

Replace the head FFC