Cassette failure error

Error name

  • Cassette failure error (Paper Cassette (C1)) (error code: 920401)

  • Cassette failure error (Paper Cassette (C2)) (error code: 920402)

  • Cassette failure error (Paper Cassette (C3)) (error code: 920403)

  • Cassette failure error (Paper Cassette (C4)) (error code: 920404)

Error occurrence condition

Occurs if lift up detection is not possible when the paper cassette is inserted due to a failure of the lift up sensor or lift up motor. (State in which the operation of feeding from the corresponding cassette is not performed.)

Note:  However, feeding and printing from the different cassettes is possible.

Trouble related parts and causes
  • Paper feed cassette hopper up mechanism failure
  • Lift gear train part damaged
  • Lift motor failure
Troubleshooting
Step Check and measure Yes No
1

Check the paper cassette

Is the hopper up mechanism of the paper cassette damaged?

Go to step 2

Reconnect the encoder cable.
2

Check the lift gear train parts

The lift gear train parts must not be damaged or become detached.

 If the error did not occur, go to step 3.

Replace the lift motor assembly.
3

Check the lift motor and lift encoder states

Perform the Failure Verification and make sure that there is no sensor output error.

  • 30202 Sensor/30302 Sensor

Contact the Epson Service Support department.

Replace the lift motor assembly.