Troubleshooting Workflow
The workflow for troubleshooting is described below.
Refer to the following and identify the cause.
- For problems with error indications
- Normal Error
- Fatal Error
- Paper jam error
- For problems without error indications
- EM-C8100 Series Service Manual Rev.F
- Product Summary
- Structure/Operating Principles
- Name of Each Part
- Motor, Sensor, Clutch, and Solenoid Specifications
- Print Head
- Carriage Mechanism
- Ink Supply Mechanism
- Ink System Mechanism
- Paper Loading/Paper Feed Mechanism
- Scanner/ADF Mechanism
- Installation and Settings
- Overview of Introduction and Installation
- Installation Procedure
- Relocation, Removal
- Troubleshooting
- Overview
- Troubleshooting Workflow
- Troubleshooting
- Normal Error
- Fatal Errors
- ADF/SCN error
- ADF PID excess speed detection (error code: 100001)
- ADF PID reverse detection (error code: 100002)
- ADF PID lock detection (error code: 100003)
- ADF PID excess load (error code: 100005)
- ADF PID driving time (error code: 100006)
- Home position detection failure (Error code: 100016)
- Contact detection distance exceeded (error code: 100017)
- ALD PID excess speed detection (error code: 100033)
- ALD PID reverse detection (error code: 100034)
- ALD PID lock detection (error code: 100035)
- ALD PID excess load (error code:100037)
- ALD PID excess time (error code: 100038)
- MAIN-B connection error (error code: 100048)
- MAIN-B Firmware version mismatch error (error code: 100050)
- Scanner illegal error (error code: 100053)
- Paper jam error (error code: 100054)
- FB PID excess speed detection (error code: 100065)
- FB PID reverse error (Error code: 100066)
- FB PID lock error (Error code: 100067)
- FB PID excess load error (Error code: 100069)
- FB PID driving time error (error code: 100070)
- FB BS+ excess speed error(error code: 100073)
- FB BS+ reverse error (Error code: 100074)
- FB BS+ lock error (Error code: 100075)
- FB BS+ excess load error (error code: 100077)
- FB BS+ driving time error (error code: 100078)
- Main-B board μSD recognition error (error code: 100094)
- Match error between Main ROM and μSD ROM (PDL Program) (error code:205604)
- CR error
- CR PID driving time error (error code: 000020)
- CR PID excess load error (error code: 000021)
- CR PID excess speed error (error code: 000022)
- CR PID reverse error (error code: 000023)
- CR PID lock error (error code: 000024)
- CR PID speed fall error (error code: 000025)
- CR PID excess load error 2 (error code: 000027)
- CR load position driving time error (error code: 000030）
- CR load position excess load error (error code: 000031)
- CR load position excess speed error (error code: 000032)
- CR load position reverse error (error code: 000033)
- APG target position not reached error (error code: 034011)
- PW detector failure error (error code: 034016)
- PW sensor detected foreign object error (error code: 034017)
- PF error
- PF PID driving time error (error code: 000040)
- PF PID excess load error (error code: 000041)
- PF PID excess speed error (error code: 000042)
- PF PID reverse error (error code: 000043)
- PF PID lock error (error code: 000044)
- PF load position driving time error (error code: 000050)
- PF load position excess load error (error code: 000051)
- PF load position excess speed error (error code: 000052)
- PF load position reverse error (error code: 000053)
- SMAP phase detection error (error code: 034012)
- 3rd NIP release sensor failure error (error code: 034018)
- Cassette error
- ASF PID driving time error (error code: 000060)
- ASF PID excess load error (Error code: 000061)
- ASF PID excess speed error (error code: 000062)
- ASF PID reverse error (Error code: 000063)
- ASF PID lock error (Error code: 000064)
- ASF load position driving time error (error code: 000070)
- ASF load position excess load error (error code: 000071)
- ASF load position excess speed error (error code: 000072)
- ASF load position reverse error (error code: 000073)
- Additional cassette error
- 2nd ASF PID driving time error (error code: 000080)
- 2nd ASF PID excess load error (Error code: 000081)
- 2nd ASF PID excess speed error (error code: 000082)
- 2nd ASF PID reverse error (Error code: 000083)
- C2 PID lock error (error code: 000084)
- 2nd ASF load position driving time error (error code: 000090)
- 2nd ASF load position excess load error (error code: 000091)
- 2nd ASF load position excess speed error (error code: 000092)
- 2nd ASF load position reverse error (error code: 000093)
- C1 LFT PID driving time error (error code: 000160)
- C1 LFT PID excess load error (error code: 000161)
- C1 LFT excess speed error (error code: 000162)
- C1 LFT PID lock error (error code: 000164)
- LFT2 PID driving time error (error code: 000180)
- LFT2 PID excess load error (error code: 000181)
- LFT2 PID excess speed error (error code: 000182)
- LFT2 PID lock error (error code: 000184)
- LFT3 PID driving time error (error code: 000200)
- LFT3 PID excess load error (error code: 000201)
- LFT3 PID excess speed error (error code: 000202)
- LFT3 PID lock error (error code: 000204)
- LFT4 PID driving time error (error code: 000220)
- LFT4 PID excess load error (error code: 000221)
- LFT4 PID excess speed error (error code: 000222)
- LFT4 PID lock error (error code: 000224)
- PG PID driving time error (error code: 000480)
- PG PID excess load error (error code: 000481)
- PG PID excess speed error (error code: 000482)
- PG PID reverse error (error code: 000483)
- PG PID lock error (error code: 000484)
- ASF3 PID driving time error (error code: 000540)
- ASF3 PID excess load error (Error code: 000541)
- ASF3 PID excess speed error (error code: 000542)
- ASF3 PID reverse error (Error code: 000543)
- ASF3 PID lock error (Error code: 000544)
- ASF3 load position driving time error (error code: 000550)
- ASF3 load position excess load error (error code: 000551)
- ASF3 load position excess speed error (error code: 000552)
- ASF3 load position reverse error (error code: 000553)
- ASF4 PID driving time error (error code: 000560)
- ASF4 PID excess load error (Error code: 000561)
- ASF4 PID excess speed error (error code: 000562)
- ASF4 PID reverse error (Error code: 000563)
- ASF4 PID lock error (Error code: 000564)
- ASF4 load position driving time error (error code: 000570)
- ASF4 load position excess load error (error code: 000571)
- ASF4 load position excess speed error (error code: 000572)
- ASF4 load position reverse error (error code: 000573)
- Selector valve error
- PW sensor light value adjust error (error code: 030002)
- Emergency stop error caused by cover opening (Error code: 030004)
- Printhead electrical error
- Head-Hot detect error (before printing) (error code: 031001)
- Head-Hot detect error (after flushing) (error code: 031002)
- Transistor temp error (error code: 031003)
- Head temp error (error code: 031004)
- X-Hot detect error (at ink replacement timing) (error code: 031005)
- Blowout of a fuse error (Head) (error code: 031006)
- VBS over-voltage error (error code: 031008)
- HCS error (error code: 031011)
- Additional cassette FW error
- Extension over connection error (error code: 032001)
- Incompatible expansion cassette connection error (error code: 032002)
- Additional setting state error 1 (Error code: 032051)
- Additional setting state error 2 (Error code: 032052)
- Addition recovery mode error (error code: 032101)
- Addition communication error 1 (Error code:032151)
- Addition communication error 2 (Error code:032152)
- Addition communication error 3 (Error code:032153)
- Addition communication error 4 (Error code:032154)
- Addition communication error 5 (Error code:032155)
- Addition communication error 6 (Error code:032156)
- Addition communication error 7 (Error code:032157)
- Addition communication error 8 (Error code:032158)
- Addition communication error 9 (Error code:032159)
- Addition communication error 10 (Error code:032160)
- Addition communication error 11 (Error code:032161)
- Addition communication error 12 (Error code:032162)
- CSIC error
- Other ink device error (error code: 033003)
- Other ink device error (error code: 033004)
- Other ink device error (error code: 033005)
- CSIC access error (hardware failure) (error code: 033006)
- CSIC access error (hardware failure) (error code: 033007)
- CRCM access error (firmware failure) (error code:033008)
- Special print impossible error (error code: 033009)
- CSIC access error (hardware failure) (error code: 033010)
- CSIC access error (hardware failure) (error code: 033011)
- Home position seek error (Error code: 034001)
- Deadlock avoidance impossible (error code: 034002)
- Impossible contact detection error (error code: 034003)
- Motor runaway error (Error code: 034010)
- Ink leak error (Error code: 034841)
- SD Card Access error (Error code: 205602)
- FW error
- Precautions for collecting the main unit log
- ADF/SCN error
- Troubleshooting from Failure Symptom
- Feeding trouble
- Printing/image quality trouble
- ADF/scanner trouble
- Other
- Remedy of When The Check Pattern is not appropriate
- Failure Verification Function
- Disassembly / Assembly
- Overview of Repair and Adjustment
- Disassembly Flowchart
- Disassembly Flowchart
- Housing (1/3)
- Housing (2/3)
- Housing (3/3)
- Ink Supply (1/5)
- Ink Supply (2/5)
- Ink Supply (3/5)
- Ink Supply (4/5)
- Ink Supply (4/5)
- ADF/SCN (1/3)
- ADF/SCN (2/3)
- ADF/SCN (3/3)
- Electric Circuit Components (1/3)
- Electric Circuit Components (2/3)
- Electric Circuit Components (3/3)
- Ink system mechanism
- Carriage Mechanism (1/4)
- Carriage Mechanism (2/4)
- Carriage Mechanism (3/4)
- Carriage Mechanism (4/4)
- Paper Feed Mechanism (1/6)
- Paper Feed Mechanism (2/6)
- Paper Feed Mechanism (3/6)
- Paper Feed Mechanism (4/6)
- Paper Feed Mechanism (5/6)
- Paper Feed Mechanism (6/6)
- Paper Cassette
- Optional Paper Cassette (1/4)
- Optional Paper Cassette (2/4)
- Optional Paper Cassette (3/4)
- Disassembly Flowchart
- Parts Layout
- Before / After Replacement Work
- Disassembly & Assembly
- Housing
- Ink Supply
- Paper Jam Clear Cover Holder
- Paper Jam Clear Cover Open Sensor
- Left RIPS Housing Assy
- Ink Pack Cover Lock Lever Assy
- Front RIPS Housing
- Decompression Tube Assy
- Ink End Sensor
- Ink Supply Unit
- Decompression Pump Unit
- Ink Leak Sensor Assy
- CSIC FFC
- Ink Pack Cover Belt
- Ink Pack Cover
- Ink Pack Cover Open Sensor
- Right RIPS Housing Assy
- CSIC Relay Board
- Paper Jam Clear Cover Belt
- Paper Jam Clear Cover
- Rear RIPS Housing
- Ink Supply Tube Assy
- ADF/SCN
- ADF/SCN Unit
- ADF Hinge
- Top ADF Document Support Assy
- ADF Document Size Sensors
- ADF Document Size Sensors
- ADF Cover Assy
- ASF Cover
- ADF Pad Assy
- ADF PF Support Guide
- Document Mat Cover Assy
- ADF Pick Up Roller Assy
- Front ADF Base
- Front ADF Cover
- Screw Cover Seal
- Rear ADF Cover
- Rear ADF Base
- Document Stopper
- Right ADF Cover
- Electric Components
- Ink system mechanism
- Carriage mechanism
- Paper Feed Mechanism
- Duplex Print Assy
- Middle Duplex Print Guide
- Feed Sensor
- Paper Size Sensor
- Pick-up Roller
- Feed Lever
- Duplex Print Cover Assy
- Mounting Plate Assy
- Rear Band
- Hopper Up/down Sensor
- Paper Detection Sensor
- PF Belt Tension Stopper
- SMAP Drive Sensor
- PF Encoder Assy
- PF Timing Belt
- Rear ASF Unit
- Link Lever
- Rear ASF Solenoid
- Rear ASF Clutch Gear
- ASF Drive Assy
- ASF Encoder
- PF Drive Assy
- Nip Release Solenoid
- Nip Release Sensor
- Paper Jam Sensor
- Lift Drive Assy
- Paper Guide Upper Right
- Paper Guide Upper Left
- Paper Guide Upper Center Right
- Paper Guide Upper Center Left
- Paper Guide Upper Center Assy
- Star Wheel Assy
- PE Assy
- Pad，Lever，PE
- RIPS Drive Roller
- Paper Cassette
- Additional cassette unit
- Option Pick-up Roller
- Option Rear Cover
- Option Rear Cover Belt
- Option Feed Lever
- Upper Connector
- Lower Connector
- Option Right Frame
- Option Rear Cover Sensor
- Separate Roller Drive Gear
- Lift Drive Gear
- Spur Gear (with E-ring)
- Vertical Roller
- Cassette Detection Sensor
- Feed Sensor
- Cassette Paper Size Sensor
- Paper Detection Sensor
- Hopper Up/down Sensor
- Option Cassette Paper Size Sensor
- Option Cassette Paper Size Sensor Lever
- Option Cassette Paper Size Sensor Holder
- Service Support Mode
- Menu List / Details
- 01 Printer Status Information
- 02 Check Pattern Print
- 201 Check Pattern
- 202 Paper Feed Confirmation
- 203 Paper Feed Confirmation (ADF)
- 201 Check Pattern
- 03 Failure Verification
- 04 Maintenance
- 05 Adjustment Table for each Replacement Part
- 501 Main Unit
- 50101 Head & Ink Path
- 50102 Paper Feed/Eject Parts
- 5010201 Rear ASF Unit
- 5010202 C1 Pickup Roller
- 5010205 CR Unit / Head FFC Assy
- 5010206 CR Motor Assy
- 5010209 Star Wheel Assy
- 5010213 CR Scale
- 5010214 Duplex Print Unit
- 5010215 ASF Drive Assy
- 5010216 APG Drive Assy
- 5010217 APG Motor Assy
- 5010218 PW Drive Shutter
- 5010219 PF Drive Assy
- 5010220 Lift Drive Assy
- 5010221 NIP Release Related Parts
- 5010222 Paper Guide Upper (Left/Right)
- 5010223 PW Sensor
- 50103 Electric Parts
- 502 Additional Cassette
- 501 Main Unit
- 06 Individual Adjustment
- 601 Printer/Additional Cassette
- 60101 CR Motor Correction
- 60102 PF Motor Correction
- 60103 C1 ASF/Lift Motor Correction
- 60104 C2 ASF/ Lift Motor Correction
- 60105 C3 ASF/ Lift Motor Correction
- 60106 C4 ASF/ Lift Motor Correction
- 60108 Head ID Input
- 60109 Nozzle Noise Check
- 60110 Nozzle Rank Categorise
- 60111 Nozzle Detect Check
- 60115 Head Angular Adj. (H/W)
- 60116 Head Angular Adj. (S/W) A
- 60117 Head Angular Adj. (S/W) B
- 60118 PTS Acc./ Dec. Adj.
- 60119 PTS Acc./ Dec. Adj. (Simple)
- 60120 Bi-D Adj.
- 60121 Bi-D Adj. (Simple)
- 60122 Bi-D Band Adj.
- 60123 Bi-D Band Adj. (Simple)
- 60124 PW Sensor Correction
- 60125 PW Sensor Initialize
- 60128 Cassette PE Adj.
- 60129 Rear ASF PE Adj.
- 60132 PF/EJ Band Feed Adjustment
- 60133 PF/EJ Band Feed Adj. (Simple)
- 60134 A - B Band Adjustment
- 60141 Special Ink Charge
- 60142 Ink Discharge
- 60143 CR Unlock & Power OFF
- 60144 ROM Board Restore
- 602 ADF/SCN
- 601 Printer/Additional Cassette
- 07 Installation Setting / Operation Check
- 08 USB Memory FW Update
- 10 Acquire Debug Log
- Menu List / Details
- Adjustment and Additional Operations
- Maintenance and Inspections
- Appendix