Stackability poor

Symptom
  • Paper is output with the leading edge curled.
  • Alignment property of paper is poor, and varies vertically and horizontally.
Cause
  • Environment
  • Paper Type
  • Output Setting
  • Output tray damaged or failure
Troubleshooting
Step Check and measure Yes No
1

Check the stacker position

Check that the stacker is attached correctly.

Go to step 2

Reattach the stacker correctly.
2

Check the paper

  • Check that the paper is within the specifications.
  • Check that the paper is long grain.
  • Check that the paper is stored appropriately.
  • Check that the operating environment is appropriate.
 Go to step 3

Explain that the cause is due to external factors and advise the customer to change the paper/environment.

Or go to step 1
3

Check the settings

  • Check whether or not the paper settings of the driver and main unit are appropriate.
  • Check whether or not the print density is appropriate.
 Go to step 4

1. Correct the settings.
2. Lower the print density.
4

Check the output guide position

Check whether or not the output guides are raised for the paper for which stackability is poor.

 Go to step 5

Change the output guide height with the output guide lever.
5

Check the status of the Output tray

Check whether or not the output tray/guide is dirty or damaged

Contact Epson local service representatives.

Clean if dirty.

If scratched, damaged, etc, replace the output tray if necessary.